Contact Us
We’re here whenever you need us.
At Theisys, we believe that choosing something for your home should feel simple and enjoyable. Whether you need help with an order, have a question about our artificial flowers, vases, or baskets, or want to learn more about a product, we’re always happy to help.
Our customer care team is happy to help with your questions and will do our best to provide a clear, helpful response.
Get in Touch
Email: theisysofficial@hotmail.com
Phone: +1 515 491 5082
If you prefer to write to us, email is usually the easiest way to reach our team. For questions about an existing order, please include your order number whenever possible. This helps us find your order faster and provide more useful information.
Our Address
Theisys
5416 Cody Drive
West Des Moines, Iowa
United States
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday – Sunday: Closed
Our regular support hours follow Central Standard Time. Messages received outside these hours will be answered during the next available business day.
Response Time
We generally respond to customer inquiries within 1–2 business days.
We understand that when you have a question about an order or product, you may want an answer as soon as possible. We take the time to review each inquiry carefully so that the information we provide is accurate and helpful. During weekends, holidays, or particularly busy periods, responses may take a little longer, and we appreciate your patience and understanding.
What We Can Help With
You’re welcome to contact us about:
Product Questions
If you’d like to know more about our artificial flowers, vases, baskets, or other product details, feel free to reach out. We’re happy to help you understand a product better before you buy.
Order Assistance
If you have questions about your order, order status, or any information related to your purchase, please send us your order number along with your message.
Shipping & Delivery
If you have questions about shipping or delivery, our team can help you check available information and guide you through the next steps.
Returns & Other Questions
For questions about returns or anything else related to your experience with Theisys, message us. We’ll do our best to point you in the right direction.
We’d Love to Hear From You
Your questions, comments, and feedback are always welcome. We know even small details can matter when you’re choosing pieces for your home, and we want your experience with Theisys to feel comfortable from the moment you begin browsing until your order arrives.
Whenever you need us, reach out. We’ll be happy to help.