Shipping Policy
At Theisys, we want your order to arrive safely and smoothly, so you can enjoy your new pieces for your home without unnecessary worry. Whether you're bringing home a few artificial flowers, choosing a vase, or adding a basket to your space, we carefully prepare each order before it leaves us.
Please review the information below to learn more about our order processing, delivery times, and shipping arrangements.
Order Processing
Once you place your order, our team begins preparing it for shipment.
Orders are generally processed within 2–5 business days. Processing time includes preparing your items, checking the order details, carefully packing the products, and arranging them with the appropriate carrier.
Business days are Monday through Friday, excluding major holidays. During promotional periods, holidays, or times of unusually high order volume, processing may take a little longer.
Once your order ships, you'll receive a shipping confirmation with tracking information when it is available. This lets you track your package's progress.
Shipping Destinations & Delivery Times
Delivery times vary by destination, carrier, local conditions, and how long it takes for a package to move through the shipping network. The estimates below reflect transit time after we process and ship your order.
United States
Estimated delivery: 5–10 business days
Carriers may include USPS, UPS, and FedEx.
Most orders within the United States ship through established domestic networks. Delivery times may vary slightly depending on the destination and carrier service available for your order.
Canada
Estimated delivery: 7–14 business days
Carriers may include Canada Post, UPS, FedEx, and other local delivery partners.
Orders to Canada may take additional time, depending on the destination, carrier network, and local processing.
United Kingdom
Estimated delivery: 7–14 business days
Carriers may include Royal Mail, Evri, UPS, and other local delivery partners.
European Union & Other European Countries
Estimated delivery: 7–15 business days
Carriers may include DHL, UPS, FedEx, and local postal or delivery partners.
Delivery times may vary by destination, particularly for remote areas or locations requiring additional local transportation.
Australia & New Zealand
Estimated delivery: 8–16 business days
Carriers may include Australia Post, NZ Post, UPS, FedEx, and other local delivery partners.
Long-distance international shipments may require additional transit time depending on the destination and local delivery network.
Asia
Estimated delivery: 7–15 business days
Carriers may include DHL, FedEx, UPS, and local postal or delivery partners.
Other International Destinations
Estimated delivery: 10–20 business days
Carrier availability may vary by destination. We may work with DHL, FedEx, UPS, local postal services, or other reliable delivery partners depending on the shipping route.
For destinations outside our primary shipping regions, delivery times can vary due to distance, local transportation, customs procedures, and other factors outside our control.
About Delivery Estimates
The delivery times above are estimates, not guaranteed delivery dates. Your package may arrive sooner or may occasionally take longer.
Factors such as severe weather, public holidays, carrier delays, incorrect or incomplete addresses, high shipping volume, customs procedures, and other unexpected transportation issues may affect the actual delivery time.
We understand that waiting for an order can sometimes feel longer than expected, and we appreciate your patience when circumstances outside our control cause a delay.
Tracking Your Order
Once your order ships, we'll provide tracking information as soon as it's available.
Please allow a little time for the carrier's tracking system to update after the package has been handed over. In some cases, the tracking information may not show movement immediately, even though the package is already on its way.
If your tracking information hasn't updated for several business days or you have concerns about the delivery, please get in touch with us. We'll be happy to help you look into the situation.
Please Check Your Shipping Address
Please make sure your shipping information is complete and accurate before placing your order, including your full name, street address, apartment or unit number where applicable, city, state or province, postal code, and country.
If you notice your shipping address is incorrect after placing an order, please contact us as soon as possible. We will do our best to help before the order ships. Once a package enters the carrier's network, however, changing the delivery address may no longer be possible.
Theisys cannot be responsible for delays or additional delivery issues caused by an incorrect or incomplete address provided at checkout.
Delayed or Missing Packages
Although we work with established shipping carriers, occasional delays can happen after an order leaves our care.
If your package appears to be delayed, we recommend checking the tracking information first, as the carrier may have provided an updated delivery estimate.
If a package hasn't arrived within a reasonable period after the expected delivery window, please contact us with your order number and tracking information. We'll review the available shipping details and help you determine the next steps.
Damaged Packages
We take care when preparing orders for shipment, but packages can occasionally be affected during transportation.
If your order arrives damaged, please contact us as soon as possible and provide your order number, along with clear photos of the package and the affected item. This information helps us understand what happened and determine the appropriate way to assist you.
A Small Note About International Orders
For international shipments, customs clearance and local regulations may affect delivery. In some destinations, additional duties, taxes, or other import-related charges may apply.
Any such charges, where applicable, are generally determined by the destination country and are outside Theisys' control. Customers are responsible for complying with local import requirements and any applicable charges.
Questions About Your Shipment?
If you have any questions about your order or delivery, we're always happy to hear from you.
Email: theisysofficial@hotmail.com
Phone: +1 515 491 5082
When contacting us about an existing order, including your order number will help us find the relevant information more quickly.
We appreciate your patience while your order makes its way to you, and we hope everything arrives safely and brings a little more warmth and character to your space.
Thank you for choosing Theisys.